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How fbu888 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit through GCash, Maya, or InstaPay, and use our platform — and what we do with it.

Account data kept privateGCash, Maya, InstaPay transaction data protectedNo data sold to third partiesYour right to request access or deletionSecure storage at all times
fbu888 How fbu888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption to data in transit and at rest, covering everything from your account login session to the payment references tied to your GCash, Maya, or InstaPay deposits. Our data handling practices are built around four areas that directly affect your account security and your rights as a user.

Cookies and Session Tracking

We use cookies to keep you logged in across your session and to remember your account preferences. You can manage cookie settings through your browser; blocking them may affect how certain account features load.

Account Security Measures

Login attempts are monitored against your usual device and location. Unusual activity triggers a verification step — typically a one-time code sent to your registered mobile number or email address.

Retention and Deletion

We hold your account data for as long as your account is active and for the period required by applicable law after closure. Once that period ends, your personal records are deleted or anonymised.

Your Right to Access and Correct

You can request a copy of the data we hold on you, ask us to correct anything inaccurate, or request deletion where no legal retention obligation applies — all through the support paths on this page.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Reach us through live chat on the platform, by email, or through the account help section — whichever is quickest for you. Players in Cagayan de Oro and across the Philippines use the same contact paths.

Live Chat Open live chat from your account dashboard to raise a privacy request. A support agent will confirm receipt and give you a reference number for your case.
Email Support Send your privacy request to our support email address found in the account help section. Include your registered email and the specific data action you are requesting.
Account Help Centre The help centre inside your account covers data access requests, correction submissions, and account deletion steps — with forms you can submit without contacting support directly.

Common Questions About Your Privacy on fbu888

These are the questions we hear most often about how we handle account and payment data. If you do not find what you need here, use the live chat or email path listed above.

No. We record only the transaction reference and amount for each GCash, Maya, or InstaPay transfer. Your wallet credentials and PIN are handled entirely by your e-wallet provider and never pass through our systems.

Yes. Submit a data access request through live chat or the account help centre. We will compile the personal data tied to your account and send it to your registered email address within the timeframe required by applicable law.

Contact us through live chat or email with a deletion request. We will close your account and delete or anonymise your records once any legally required retention period has passed. Active balance or pending withdrawals must be resolved first.

Only with the payment processors needed to complete your GCash, Maya, or InstaPay transactions. We do not share or sell your data to advertisers, marketing companies, or unrelated third parties under any circumstances.

Your data is retained for the period required by applicable legal obligations after your account closes. Once that period ends, your personal records are deleted or anonymised so they can no longer be linked to you.

Log in and go to your account profile settings to update contact details. For changes to identity documents already verified, contact support directly — some updates require a fresh verification step to keep your account secure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.